Política de envío

Shipping Policy

Last updated: September 17, 2026

At Dr.Ancient, we aim to provide reliable and convenient delivery to customers in the destinations where our products are available.

Dr.Ancient is operated by:

Anchor Capital & Partners Ltd
838 Wickham Road
Croydon, CR0 8ED
United Kingdom

Orders placed through drancient.com may be fulfilled using Amazon Multi-Channel Fulfillment (MCF) or another fulfilment and logistics provider acting on our behalf.

Amazon and other fulfilment providers handle fulfilment and delivery services on our behalf. The seller and contracting party for purchases made through our website remains Anchor Capital & Partners Ltd.

1. Where We Ship

We currently offer delivery to the destinations available for selection during checkout.

Available destinations, shipping methods and delivery options may vary depending on:

  • Your delivery address;

  • Product availability;

  • Inventory location;

  • Shipping method selected;

  • Applicable customs and import requirements;

  • Temporary carrier or fulfilment restrictions.

If your country or delivery address is not available during checkout, we may not currently be able to offer delivery to that destination.

2. Shipping Rates

Shipping charges, if applicable, are calculated and displayed during checkout before you complete your purchase.

The shipping cost may depend on:

  • Delivery destination;

  • Order contents;

  • Quantity or weight of products;

  • Shipping method selected;

  • Applicable fulfilment and delivery conditions.

Any shipping charge displayed at checkout forms part of the total amount payable for your order.

3. Delivery Times

Estimated delivery times depend on the destination and shipping method selected.

Our standard estimated delivery timeframes are:

Destination Shipping Method Estimated Delivery
United Kingdom Standard Delivery 3–5 business days
United Kingdom Express / Expedited Delivery 1–2 business days
Europe Standard Delivery 4–5 business days

These delivery timeframes are estimates and are not guaranteed delivery dates unless we expressly state otherwise.

Delivery times are generally calculated from the point at which the order is dispatched or handed to the relevant fulfilment and delivery provider. Processing and fulfilment may take additional time before dispatch.

The delivery timeframe displayed at checkout will take priority where it differs from the general estimates stated in this Shipping Policy.

Delivery times may vary depending on the destination, fulfilment location, inventory availability, shipping method, carrier and other circumstances affecting the delivery network.

Orders may also be affected by circumstances outside our reasonable control, including:

  • Carrier delays;

  • Customs processing;

  • Weather or natural events;

  • Strikes or labour disruptions;

  • Transport interruptions;

  • Government restrictions;

  • Incorrect or incomplete delivery information;

  • Other unforeseen events affecting the fulfilment or delivery network.

We will take reasonable steps to assist you if a delivery is delayed.

4. Order Processing and Fulfilment

After an order is placed, we process the order and arrange fulfilment.

Depending on the destination and inventory availability, your order may be fulfilled from an Amazon fulfilment centre through Amazon Multi-Channel Fulfillment (MCF) or through another fulfilment provider.

The fulfilment location may therefore vary depending on where inventory is available and the delivery destination.

We may not be able to change the fulfilment location or carrier after an order has entered the fulfilment process.

5. Delivery Address

You are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check:

  • Your full name;

  • Street address;

  • House or building number;

  • Apartment or unit number, where applicable;

  • Postal/ZIP code;

  • City;

  • Country;

  • Contact information required for delivery.

If an incorrect or incomplete address causes a delivery problem, additional delivery charges or a return, we may need to contact you to resolve the issue.

Where legally required, this will not affect your statutory consumer rights.

6. Tracking

Where tracking information is available, we may provide tracking details by email or through your customer account.

Tracking information is provided by the relevant fulfilment or delivery provider and may take some time to become active after an order has been dispatched.

Tracking information may also be updated at different stages of the delivery process depending on the carrier and destination.

7. Customs, Duties and Import Charges

For international orders, customs procedures may apply depending on the destination country and the applicable laws.

Depending on the destination, taxes, customs duties, import fees or other charges may apply.

Where such charges are not included in the price or shipping charg