Return & Refund Policy

We want you to be happy with your Dr.Ancient purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your order, subject to the terms below.

30-Day Returns

You have 30 days from the date you receive your order to request a return.

Our 30-day return policy is an additional benefit provided by Dr.Ancient and does not affect or limit any statutory cancellation, refund, or consumer rights that apply to you under applicable UK or European consumer law.

To request a return, please contact us at info@drancient.com and provide your order number and the reason for your return.

Once your return request has been approved, we will provide you with the appropriate return instructions. Depending on your location and the fulfillment arrangements for your order, your return may be directed to an Amazon fulfillment centre or another return facility designated by us.

Please do not send a return to an address obtained independently or without first contacting us, as we may not be able to process the return correctly.

Return Shipping

We will provide a return shipping solution for approved returns.

For returns due to a change of mind or because you are not satisfied with your purchase, we will cover the cost of the return shipping.

If your order is damaged, defective, incorrect, or otherwise does not conform to your order, we will also cover the reasonable return shipping costs.

Condition of Returned Products

Because our products are personal care products, we understand that a customer may wish to try a soap before deciding whether it is suitable for them.

Therefore, for returns requested within the applicable return period, we may accept products that have been opened or used.

We ask that returned products are packaged securely and, where possible, returned with their original packaging. The absence of original packaging will not by itself prevent you from exercising any statutory consumer rights that apply to you.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it and contact us as soon as reasonably possible if:

• your item arrives damaged;

• you receive the wrong product;

• an item is missing from your order; or

• you believe a product is defective or does not conform to your order.

Please contact us at info@drancient.com with your order number and, where appropriate, photographs or other information that may help us assess the issue.

We will review the issue and provide an appropriate solution, which may include a replacement, refund, or return.

Nothing in this policy affects your statutory rights in relation to faulty, defective, or non-conforming goods.

Your Statutory Cancellation Rights

If you are a consumer in the United Kingdom or the European Union, you may have a statutory right to cancel your online order within 14 days without giving a reason.

For these statutory cancellation rights, the cancellation period generally begins when you, or a person you have nominated, receives the goods.

You must notify us of your decision to cancel within the applicable statutory cancellation period. After notifying us, you will generally have a further 14 days to send the goods back to us.

Our 30-day return policy provides an additional return period beyond the statutory cancellation period and does not reduce any rights you have under applicable consumer law.

Refunds for Statutory Cancellations

Where you exercise a statutory cancellation right, we will process your refund in accordance with applicable law.

Where required by law, we will refund the payments we have received from you, including the cost of standard delivery offered at the time of purchase. Where you selected a more expensive delivery option than our least expensive standard delivery method, the additional cost may not be refundable.

We may delay the refund until we have received the returned goods or until you provide evidence that you have sent them back, whichever occurs first, where permitted by applicable law.

Once the refund is approved, we will issue it to the original payment method.

Your payment provider may require additional time to process and display the refund in your account.

Refunds for Our 30-Day Return Policy

For returns made under our additional 30-day return policy, we will process the refund after the returned item has been received and the return has been reviewed.

Approved refunds will normally be issued to the original payment method.

Please allow additional time for your bank or payment provider to process the refund.

Exchanges

We do not currently offer direct exchanges through our returns process.

If you would like a different product, you may return the original order in accordance with this policy and place a new order for the product you would like.

This does not affect any statutory rights you may have.

Sale Items and Promotional Purchases

Sale, discounted, promotional, or other specially priced products are subject to the same statutory consumer rights as products sold at full price.

Our 30-day voluntary return policy also applies to sale and promotional products unless a specific promotion clearly states otherwise.

Nothing in any promotion or special offer will limit your statutory rights.

Consumer Rights

Nothing in this Return & Refund Policy is intended to exclude, restrict, or replace any mandatory consumer rights that apply to you under the laws of the country in which you are entitled to those rights.

For customers in the European Union, statutory consumer protection rights, including applicable legal guarantee rights for goods, continue to apply.

For customers in the United Kingdom, statutory consumer rights relating to cancellation, faulty goods, and goods that do not conform to the contract continue to apply.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: info@drancient.com

Please include your order number whenever contacting us about a return or refund so that we can assist you as quickly as possible.